Metin Tiryaki

Metin Tiryaki

AI Consultant, Trainer, Solution Architect & App Developer

Istanbul, Turkey
metin@metintiryaki.com +90 (532) 615 05 08 metintiryaki.com linkedin.com/in/metintiryaki
IBM AI Master Python Certified MCSE System Engineer

Professional Profile

AI Consultant, Trainer, Solution Architect & App Developer focused on turning artificial intelligence into practical products, workflows, and measurable business value.

I combine artificial intelligence, automation, software development, training, and digital product design. I build AI-powered applications, intelligent assistants, agentic workflows, and practical corporate learning programs using Python, Flutter/Dart, Firebase, REST APIs, cloud architectures, and modern AI-assisted development tools. My approach favors simple, scalable solutions and working systems over theory alone.

35+
Years Experience
6
Apps Developed
10+
World & CC Awards
100+
Consulting & Training Clients

Select Perspective

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Software Development

My Mobile App Portfolio

Mobile applications designed and developed by me using Flutter, React Native, and AI APIs.

FlowFit

Flutter · Riverpod · Firebase · AWS Lambda

AI Workout Generator & Fitness Planner. Includes "Fitty", an AI training companion. Features a 12-week GitHub-style activity heatmap, personalized progressive overload, Apple Watch companion, and localized content in 8 languages.

  • Interactive AI Coach "Fitty" via AWS
  • Apple Watch Companion & Apple Health
  • Progressive Overload Recommendations
App Store Google Play

CepNot

React Native · Expo · TypeScript · Gemini API

AI Voice Note & Meeting Recorder. Transcribes speech to text in real-time, generates structural summaries, action items, and checklists. Supports offline-first local storage, iCloud / Google Drive backups, and PDF data exports.

  • Real-time Voice to Text (up to 90s)
  • Long-form Meeting Mode with Summarizer
  • Local-first Encryption & Cloud Backup
App Store Google Play

MilleKids

Flutter · Riverpod · Offline TTS · 19 Languages

Educational Games for Children Under 5. An ad-free, non-violent game world with 20+ activities and 100+ levels covering numbers, letters, colors, shapes, music, drawing, and more.

  • 20+ Games & 100+ Interactive Levels
  • Offline Voiceovers in 19 Languages
  • Ad-Free with Parent Gate & Screen-Time Limit
App Store Google Play

HepFit

Flutter · Riverpod · Hive · Firestore · RevenueCat

Daily Conditions Workout MVP. Creates instant customized workouts based on current location parameters (home/gym, equipment available, duration, energy levels, fitness level, and current goals).

  • Rapid Fitness MVP Generator
  • Local Caching via Hive for offline work
  • Full RevenueCat App Store subscriptions
App Store Google Play

LingoMix

Flutter · Offline Dictionary · Firebase Sync

Premium Multi-Language Scrabble Game. Features offline Solo vs AI with greedy heuristics, and online Async 1v1 PvP. Local dictionary support for English, Turkish, German, French, and Spanish.

  • Solo vs Intelligent AI (Offline)
  • Async PvP with Firestore validation
  • Complete 5-language UI Localization
In Development (Coming Soon)

ElderLink

Flutter · Riverpod · Firebase · RevenueCat

Family Care & Daily Support. A calm, accessible app that helps older adults and trusted family members coordinate daily plans and check-ins while keeping consent and privacy under the older adult's control.

  • Daily Plans & One-Tap Check-ins
  • Secure Family Pairing with Consent Controls
  • Accessible UI & Privacy-Aware Notifications
App Store Google Play
Work History

Professional Journey

A track record of leading large call centers, transforming customer operations, and providing strategic consulting.

2018 - Present

Trainer & Consultant

Operations, Technology & Strategy Advisory

Providing executive consultancy to leading firms in health tourism, digital insurance, crypto, and education, optimizing customer complaint pipelines, operations, and deploying CRM software.

Consulted Clients & Sectors:
VakıfBank (Banking) Dentakay (Health) Coino (Crypto) Sigortaladim.com (InsureTech) Okyanus Kolejleri (Edu) Boğaziçi Hizmet A.Ş. Dr. Emrah Çinik Hospital Vera Clinic CMC Turkey MyBilet
2013 - 2018

Call Center Director

Eureko Insurance Co. (Achmea Group - Dutch Insurance Giant)

Directed all inbound customer support, outbound tele-sales, claim lines, customer retention, and support operations. Managed 3 Direct Managers & 12 Team Supervisors.

  • Implemented LEAN Quality System across customer contact teams, reducing cycle times and waste.
  • Successfully obtained ISO 10002:2004 (Customer Satisfaction Quality) & EN 15838:2009 (Customer Contact Center Quality) standards.
Best Call Center (Turkey Awards 2014)
Best Environment (Turkey Awards 2015)
Bronze Medal (Contact Center World London 2016)
2011 - 2013

Consultant

Mplus Group, Rhea Investments, MyBilet

  • MPlus (4,000+ employees): Conducted complete operations check-up (infrastructure audit, tech alignment, productivity boost, CRM pipeline rebuild).
  • Rhea Investment Fund: Completed in-depth market valuation and due diligence of call center companies for investment acquisitions.
  • MyBilet (Ticketing): Deployed call center structures, marketing strategies, and customer support channels.
1998 - 2010

Call Center Inbound & Customer Care Manager

Garanti BBVA (Spanish BBVA Partnership)

Managed the massive Garanti BBVA Call Center operations, handling inbound credit card lines, tele-sales, and technical customer care operations. Evaluated performance for 10 Assistant Managers & 60 Team Leaders, supervising a total of 1,200 employees.

  • Pioneered new technologies including VoIP implementation, Predictive Dialing, Call Blending, and Video Customer Support.
  • Engineered a sales-driven call center model, achieving 250,000 products sold per month and 5M TL in monthly insurance premiums.
  • Served as a main project member for Total Quality Management audits.
Europe's Best Call Center (Birmingham 2008)
World's Best Call Center (London 2009)
EFQM Excellence Award (2004)
1990 - 1998

Early Professional Experience

Anadolu Cards, Esbank, Emperyal Tourism

  • Finance Manager (1996 - 1998) @ Emperyal Turizm ve Otelcilik A.Åž. — Supervised budgets, led treasury and audits.
  • Call Center Supervisor (1992 - 1994) @ Esbank TAÅž — Directed cardholder service supervisor groups.
  • Call Center Agent (1990 - 1992) @ Anadolu Credit Cards — Core inbound customer credit card services.
Competencies

Skills & Qualifications

A powerful combination of software engineering credentials and executive business qualifications.

Key Certifications

IBM AI Master

Comprehensive training on Large Language Model tuning, AI agents, pipelines, and prompt engineering.

Certified Python Developer

Proficiency in system scripting, automation, API integrations, and AI algorithm implementation.

MCSE Systems Engineer

Microsoft Certified System Engineer in Network Essentials, Active Directory, TCP/IP, and Server Management.

Engineering & AI Stack

Flutter & Dart 95%
React Native & TS 88%
Python & Scripts 92%
AI API Integration (Whisper/Gemini) 90%
Firebase & Cloud Functions 85%

Executive Operations

Call Center Operations & Tech 98%
Customer Experience (CX) & CRM 95%
TQM (LEAN / 6 Sigma / EFQM) 92%
Tele-Sales & Retention Strategy 94%
Audit Quality Standards (ISO 10002) 90%

Core Technologies & Platforms

iOS Android AWS Lambda Firestore & Hive GitHub App Develop CC Systems CRM Systems

Education

MBA in English

Marketing & Management Specialization

Yeditepe University · Graduated March 2011

Bachelor of Business Administration

Faculty of Business Administration

Istanbul University · Graduated

Languages

Turkish
Native
English
C1 Fluent (IELTS)
Spanish
Intermediate
Dutch
Intermediate
Network

Executive References

Key industry leaders who have worked closely with me throughout my executive career.

Yılmaz Yıldız

CEO, Zurich Insurance Group (Turkey)

Ali Fuat Erbil

Former CEO, Garanti BBVA

Metin Tarakçı

CEO of Concentrix

Wieger Wagenaar

Chair of Audit & Risk Committee (Netherlands)

Contact details of references are available upon request.