Metin Tiryaki
Trainer & Consultant
Languages
Turkish (Native)
English (C1 Level)
Dutch & Spanish (Intermediate)
Certifications
Microsoft Certified System Engineer (MCSE)
IBM AI Master
Python Programming Language
Education
Yeditepe University (English MBA - Marketing & Management)
Istanbul University Faculty of Business Administration
Istanbul University Department of History
Career Summary
I spent a significant part of my career managing help desk, call center, and sales teams in institutions like Garanti BBVA and Eureko Sigorta. Since 2018, as a trainer and consultant, I have been providing Artificial Intelligence, Leadership, Sales, and Personal Development trainings to companies and brands in many different sectors such as finance, insurance, tourism, and education.
I support the determination of global standards as a jury and advisory board member at Contact Center World and Turkey Call Center Awards. I conduct corporate training programs under the roof of Newfound Creative Academy.
Technical Infrastructure & AI
As a Microsoft Certified System Engineer (MCSE), I come from the kitchen of technology. This technical background allows me to better understand the world of Artificial Intelligence (AI), which is today's biggest transformation, and integrate it into business processes.
I have expertise in CRM tools (MS Dynamics, Zoho, Salesforce), call center platforms (Cisco IPCC, Avaya, Genesys), workforce management (Teleopti, Verint), and AI-focused technologies. I train and integrate AI technologies not just technically, but within the framework of practical business scenarios that increase the efficiency of enterprises.